Customer Service: 1-877-227-3862

SHIPPING

Thank you shopping with us!

Typical orders will be processed via the FedEx using Standard ($30). The shipping cost will be added per shoe not per order.

Your order will be shipped via standard shipping.

Be sure to look at description box of each package and be aware of the delayed shipping time. Shipping rates may vary based on weight and location of shipping address.

Please allow up to 72 hours to process your order before we prepare shipment, EXCLUDING WEEKEND & HOLIDAYS.

 

 

                                        ALL SALES ARE FINAL-SIZE EXCHANGE OR STORE CREDIT ONLY

 

RETURN &/or EXCHANGE POLICY

Products purchased on the site can be returned for the right size or for credit.  Should you need to return a product, please follow the steps below:

  1.  Email r.nicolecollection@gmail.com with the following information:
    1. Your First and Last Name
    2. Date of Purchase
    3. Order Number/Confirmation Number
    4. Reason for the Return
      1. Must send pictures for damaged purchases
    5. Request for credit or exchange
      1. Credit(s) or Exchange(s) must be within 30 days from receiving your order
  2. We will respond within 5 business days with confirmation stating that the product was brought from us and whether the product can be accepted for return or credit.
    1. If you qualify under the Return Policy outlined below we will issue with a Return Authorization email replying to your original email.
    2. We will not accept return merchandise that is worn or dirty.
  3. Once your confirmation email has been received that the return will be accepted, please package your order and ship it to:

R. NICOLE COLLECTION

18975 Rosings Way

Triangle, VA 22172

4. Once the product has been received and assessed. We will process the credit or send the exchange as quickly as possible.

 

Products purchased on our site can be returned within 21 business days of receiving your confirmation email response.  All return items must be sent in the original packaging shoe box, unworn, unscarred, untampered, and tags still attached. You will be responsible for return shipping costs unless we shipped the product with a return label. All credits/exchange are limited to the cost of the goods excluding the shipping charges. Any disputes can be judged under the laws of the State of Maryland.

Faulty goods will be assessed on an individual basis.

Please allow up 14 business days for credit or exchange to be processed.

REFUNDS AND CANCELLATION ARE NOT ALLOWED.

At this time, ALL SALES ARE FINAL. ONLY CREDITS WILL BE ISSUED.

 

R. NICOLE COLLECTION

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