Customer Service: 1-877-227-3862

  1. How long does it take to make your custom shoes? All custom shoes can take 4-6 weeks. We are a startup and small business and we are unable to supply a large amount of inventory at this time. Please keep in mind orders are placed when we meet our minimum quantity order. This even applies to our custom orders.
  2. How long does it take to received my order? All orders are contingent on the shoe. All orders can take 2- 8 weeks.
  3. How do I determine what shoe size to order? Please refer to our shoe guide. We will be posting an online shoe kit shortly.
  4. Can I receive a refund? All sales are FINAL. NO REFUNDS are accepted. Customers can receive a store credit.
  5. I’ve always wanted to learn how to start my own shoe line or learn how to make shoes. How can I talk to you about starting my own shoe collection or making my own shoes? Please contact R. Nicole at r.nicolecollection@gmail.com.
  6. Do you offer consulting or training in sourcing, shoe making, and manufacturing training? Yes. Send an email to r.nicolecollection@gmail.com
  7. Where are your manufacturing locations? Overseas in Turkey, Brazil, China and US.
  8. Do you only make shoes in Pink and Green? At this time, we make shoes in all shades of pink and green. We make pink bottoms and green bottoms. Our goal is  to expand to other fun and exciting colors.
  9. Do you provide discounts for orders more than 20 pair of shoes? Yes. Please email r.nicolecollection@gmail.com.
  10. Do you sell ONLY to sororities such as Delta Zeta Sorority, Inc. and Alpha Kappa Alpha Sorority, Inc.? Although the colors are recognized by both sorority, we sell to anyone that love custom or designer shoes for a purse friendly cost, women that love the color, and everyone that love to wear heels. We have customers that are not members of either sorority but love the color combination.

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